Our policies

At Lexis Tuition, we are committed to transparency and trust. Please take a moment to familiarise yourself with our policies regarding privacy, child safety, cancellations, and terms & conditions. We believe in creating a safe and supportive learning environment for every student.

Privacy policy

At Lexis Tuition, we respect your privacy and are committed to protecting your personal information.

  • What we collect: Student and parent/guardian names, contact details, and academic information (e.g., subjects and results), and payment details for invoices and lesson bookings.
  • How we use information: To provide and schedule tutoring services, communicate with parents about lessons, progress, and updates and to comply with legal obligations.
  • Data storage and security: Your personal information is securely stored electronically and, where needed, in locked physical files. Only authorised staff and tutors can access student information.
  • Your rights: You may request access or correction of your personal information at any time by contacting us at info@LexisTuition.com.au.
  • Retention: We keep your information only as long as necessary for tutoring and legal obligations.
  • Contact: For any privacy concerns or inquiries, contact us at info@LexisTuition.com.au.

Statement of Commitment to Child Safety

Lexis Tuition is committed to creating and maintaining a child-safe environment where children and young people are safe, respected, and valued.

We have zero tolerance for child abuse, neglect, or harm of any kind. The safety, wellbeing, and best interests of children and young people are paramount in all aspects of our work.

We are committed to upholding the NSW Child Safe Standards and to promoting a culture of safety, accountability, and respect. This includes:

  • Actively preventing, identifying, and responding to risks of harm to children and young people;

  • Ensuring all staff and tutors are suitable, appropriately screened, and supported to uphold child safety obligations;

  • Setting clear expectations for professional conduct and appropriate boundaries with children;

  • Listening to children and young people, taking their concerns seriously, and empowering them to speak up;

  • Engaging openly with parents and carers about child safety and wellbeing; and

  • Responding promptly and appropriately to any concerns, complaints, or allegations relating to child safety.

We comply with all relevant child protection laws in New South Wales, and we are committed to continuous improvement of our child-safe practices.

Child safety is everyone’s responsibility, and we are committed to embedding child-safe principles into our policies, procedures, and everyday practice.

Refund & cancellation policy

Lesson Cancellations & Rescheduling

Any rescheduled or cancelled session will be credited if payment has already been made. We require at least 12 hours’ notice for cancellations or reschedules. If notice is shorter than this, we may, at our discretion, charge, refund, or credit the session.

Sessions may also be moved online where appropriate (e.g., illness or travel) to ensure learning continues safely.

For any questions about cancellations, reschedules, or credits, contact us at info@LexisTuition.com.au

Terms & conditions

Lexis Tuition Terms & Conditions

  • Services: One-on-one or group tutoring sessions, online or in-person.
  • Payments: All payments go directly to Lexis Tuition. Tutors do not accept personal payments.
  • Student safety: Tutors comply with all child safety and privacy policies.
  • Lesson materials: Intellectual property of Lexis Tuition.